Who Has The Best Virtual Office Answering Service?

Our Virtual Reception Services provide unique features and functions that are designed to enhance caller experience and mimic the same quality of service that an in-house receptionist would provide. Use one or a combination of service features to suit your business requirements.

"Fantastic Office Environment, that is Warm, Welcoming and Diverse, Amenities' are amazing, really friendly staff that quickly become friends. Safe and great space for businesses that are both established and those starting out."

A virtual receptionist is similar to a live physical receptionist but with a lot more benefits. Firstly, with a virtual answering service you only need to pay for what you use rather than paying for idle time. This means that when things are slow in your Sydney office you are not liable for all those wages costs of the telephonist.

Regardless of when the call is received you can organise for us to answer it. In effect you can have an after hours answering service . We can allocate as many or as few virtual receptionists as you need to get the job done. Thirdly, with a virtual staff member you don't need to worry about holiday pay, sick pay, overtime or superannuation.

What Do Virtual Office Phone Answering Service Services Include?

It really is quite easy. Once you sign up for your free trial you will be allocated a telephone number. This number can either be a local Sydney number (or another local regional number if you want) or a 1300 number. THis allocated number is then the phone number that we answer and you will need to divert your existing number to this number.

This greeting is unique to your business and can be changed at any time that you like. Finally, you need to tell us how you want to receive your messages and we are ready to get started answering your calls. Once a virtual receptionist answers your incoming call and deliver your customised greeting to your callers they will take a message from the caller.

Firstly, you can opt to have that message sent to you via email. With the majority of our customers we find this to be the preferred option as almost everyone these days has a smart phone that can receive emails. The other way that you can get your messages delivered is via text message however this option incurs a small fee per message sent.

Our average customer stays with us for 3 years and stays with us because we provide an excellent level of service at an affordable price. We have spent many years building a state of the art telephone answering service to ensure that we deliver an incredible level of service to our customers each and every call.

What Do I Need To Know To Hire A Virtual Office Phone Answering Service?

What Is The Best Virtual Receptionist Service? Virtual Receptionists in Melbourne

All you need to do is sign up for a 7 day free trial and you will be able to test drive our service for 7 days at no cost to you. We don't even ask for a credit card on sign up so it really is no obligation. If you are happy with the outcome of the free trial then you can talk to one of our helpful customer care representatives and we can upgrade you to a package that suits your call volume and your business.

What Is The Best Live Virtual Receptionist? Virtual Receptionist Services in Melbourne

Whether you need telemarketing, telesales, or just follow up calls, Virtual Reception Services has you covered. Trained under your pitch, our telemarketers are made to bring you more clients and more sales! Read more »

Companies of all sizes can benefit from using an automated answering service, but they are most impactful in smaller organisations that must be mindful of budgeting for personnel. A business answering service is a wise investment. The benefits of using a call answering service for small business are plentiful. Here are just a few of the top reasons your organisation should consider using virtual reception as its business answering service.

Businesses can customise the days and hours the automated answering service picks up calls, as well as the options available to customers once they connect with the service. A virtual answering service performs the same duties that an in-house receptionist would in an office setting. Tasks include answering phone calls, transferring callers to the appropriate contact or department, and providing information a caller is requesting like business hours and location.

Which Is The Best Virtual Receptionist Free Trial Service?

Instead, they rely on software programmed to identify either a voice response from the caller or a prompt to select an option using a touchtone keypad. Some of the most common services provided by a virtual answering service include: This is one of the most cost-effective virtual answering service options available.

An automated answering service collects information from the caller and redirects them to the appropriate person or department (virtual receptionists). Some virtual receptionists can access a company’s calendar tool and help customers schedule appointments during available business hours. Even if you have an in-house receptionist, answering services for small businesses can serve as an overflow option if you are having a busy call-in day.

Billing information and full plan details are also available in the client portal. How much does a virtual answering service cost? Answering services for small businesses are cost-effective. How much it costs depends on the level of services selected. Per-minute rates and monthly subscriptions are options. Chat with our remote work solution team to learn more.

How many times has your phone rung today while you were working on a job? How many new jobs do you think you have lost this month because you couldn’t answer the phone? Or forgot to get back to them? Chances are, you lost a few. Maybe a lot. A virtual receptionist could be the solution you need.

What Is The Best Virtual Receptionist Service Software?

This is not an offshore call answering service. This is a customised service delivered by an Australian based team of professionals. You can switch it on and off when it suits your business. Sounds pretty good, but how does it actually work? In this article we have pulled together all the information you need to know about virtual reception services.

How they respond to a call is all personalised to your business and how you want to interact with customers. Our team of virtual receptionists have deep experience in the major trades. They use that knowledge to confidently and accurately respond to queries. The key difference between a traditional receptionist and a virtual receptionist is that the virtual option gives you the flexibility to use the services as much or as little as you need. virtual receptionist free trial.

And there is flexibility to change it as your business needs shift. We are always reviewing our reception services to improve the processes and incorporate new training and business information. Using a virtual reception service means calls to your business won’t go unanswered while you are working on a job, out of service or unavailable.

When you don’t need to be worrying about answering the phone or getting back to customers you can be more focused other things – whether that be on the jobsite or in other parts of your business. Or it might mean you can spend your weekends and holidays relaxing instead of stressing! Virtual reception packages give a lot of flexibility in hours and services.